Refund Policy

You may cancel a subscription at any time from your account or by contacting us. Cancellation stops future renewals; your plan remains active through the end of the current paid billing period.

If you are not satisfied with a new subscription, contact us within 14 days of the initial charge and we will refund that charge in full. This applies to the first payment on a new subscription.

Renewal charges are generally non-refundable. If a renewal was unintended and the service was not used during the new period, contact us within 7 days of the charge and we will review the request in good faith.

Free diagnostics and trial passes carry no charge and therefore no refund. Pilot and enterprise engagements are governed by their individual written agreements.

Approved refunds are returned to the original payment method used on the invoice. Banks typically post the credit within 5–10 business days.

If you believe you were charged in error, contact us before opening a bank dispute — we will investigate and correct verified errors promptly.

Submit refund or billing requests through our contact page with the email used at checkout. See also our Terms of Service.